Labouré College is obligated to comply with other states’ laws regarding the delivery of distance education to residents of other states. Distance education includes 100% online programs, online programs that require some on-the-ground experience, certificate programs, and non-credit programs and/or courses that will be delivered to students residing outside the state of Massachusetts. State laws regarding distance education vary state-by-state, and even program-by-program within a state. 

Residency – Course and program availability varies by state. Admission into a program is granted at the time of initial acceptance into the program and is dependent on program availability in the state where the student is physically located at the time of admission. If a student moves to a different state after admission to the program, continuation within the program will depend on the availability of the program within the new state where the student is physically present. It is the student’s responsibility to notify the college of a change in physical presence. Whether military personnel stationed outside the state of Massachusetts may enroll or continue in a Labouré College distance education program, or not, is based on where military personnel are stationed.

Licensure – State authorization has no effect on state professional licensing requirements. If you are considering an academic program that leads to a professional license in your state, it is highly recommended that you first seek guidance from the appropriate licensing agency in your home state BEFORE beginning the academic program located outside your state. It is the student's responsibility to contact the appropriate licensing board in his/her home state to confirm whether a Labouré College program will meet the requirements for licensure in that state. Labouré College cannot confirm whether the course or program meets requirements for professional licensure in the student’s state. 

Complaint Resolution
Labouré College is committed to integrating institutional objectives in innovative ways to demonstrate excellence in all online programs. The College greatly values students’ experiences and urges all students to adhere to the Student Code of Conduct. Please refer to the Catalog and Student Handbook for detailed information regarding student expectations, rights, and complaint procedures.

When an issue is brought to the College’s attention, the College will take appropriate action to seek resolution. Students are encouraged to pursue Labouré College’s internal complaint procedures for any complaints before contacting external sources for resolution. Often, it is the case that communication with the course professor is the most direct route to resolving issues. If an issue cannot be resolved at that level, a student should contact the Academic Chair for guidance. While attending Labouré College, students residing outside of Massachusetts who desire to resolve a complaint should always follow the College’s student complaint procedure in the Catalog and Student Handbook. If a complaint cannot be resolved internally, students may be able to file a complaint with the Massachusetts Department of Higher Education.

Massachusetts Department of Higher Education Complaint Process

The Massachusetts Department of Higher Education, in its capacity as the SARA portal entity for Massachusetts, reviews and evaluates student complaints regarding distance learning programs offered by Massachusetts-based institutions that are members of SARA in accordance with 610 CMR 12.07. Complaints that should be filed as a SARA Complaint are those that pertain to distance (online) education provided by Massachusetts-based SARA institutions to students residing in other states pursuant to SARA only. Complaints about a SARA institution’s operations or activities in Massachusetts can be filed here and will be resolved pursuant to 610 CMR 2.00 or otherwise in accordance with the institution's policies.

The SARA complaint process is as follows:

  1. Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution.
  2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below.
  3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint;
  4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department.

More information about the BHE’s complaint process can be found at: https://www.mass.edu/foradmin/sara/complaints.asp

Within 30 days of the date the Department received the institution’s response, or if the Department receives no response, the Commissioner or his or her designee shall issue a notice to the institution containing the Commissioner’s findings regarding the complaint; any corrective actions that the institution shall take; and that, should the institution fail to take those corrective actions, the complaint shall be referred to the Office of the Attorney General for review and, if the Office of the Attorney General deems it appropriate, enforcement action.